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Maintenance and Operation
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Alvarion Professional Services (APS) offers a variety of Support Services for the ongoing maintenance of wireless broadband networks to ensure maximum service availability and stability, providing superior subscriber Quality of Experience (QoE). Alvarion’s tailored Managed Services enable optimization of Quality of Service (QoS) and the reduction of operational expenditures and complexities, supporting operators in their challenge to control costs and increase revenues.
Maintenance & Support
Alvarion offers various levels of support under Service Level Agreements (SLA) reflecting its commitment to a predefined range of KPIs (Key Performance Indicators). The APS support team offers follow-the-sun support through local support centers, field engineers, on-site specialists, and remote support and proactive diagnostic tools.
Network Audit
A comprehensive audit of any WiMAX and wireless network, using proprietary Alvarion tools to assess and benchmark the operator's network performance, improve coverage and capacity and identify domains that require modification. The Audit can assist to increase revenue from an existing network or to prepare the network for new service launches and significant growth. Network Audit covers all segments of the operator network from Customer Premises Equipment, through Radio and Backbone audit to Quality of Services and is concluded with a set of recommendations.
Spare Parts Management
Alvarion Professional Services provides spare parts management based on global hubs and next day logistics to enable quick response to outages. Additionally Alvarion offers advanced replacement, tailored R & R (Repair & Return) and extended warranty - all offering significant value by facilitating OPEX reduction and maximum availability.
NOC Management
Alvarion offers a range of Network Operations management services tailored to meet operator needs. These include remote, shared or on-site NOC management, and ongoing audits based on remote health-check and expert analysis.
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